1. GENERAL PROVISIONS
1.1. These Rules for visiting the AMBER SPA center (hereinafter referred to as the Rules) are aimed at ensuring a safe and comfortable stay of visitors in the spa center. To this end, the Rules establish the rights and obligations of visitors to the AMBER SPA center (hereinafter referred to as the spa center), determine the mechanism for exercising these rights, and also establish a number of prohibitions and restrictions that prevent such actions of citizens that may cause harm or inconvenience to spa visitors -center.
1.2. These Rules are posted for review in the consumer's folders, on information stands on the territory of the spa center, as well as in Internet resources associated with the AMBER SPA center.
1.3. Visitors under the age of 18 can visit the AMBER SPA only if accompanied by an adult (over the age of 18), who takes responsibility for compliance with all the rules set forth and for the safe stay of the minor he accompanies.
1.4. There is a children's watch on the territory of the AMBER SPA center. Young Guests under the age of 14 are allowed to stay on the territory of the SPA until 16:00 accompanied by their parents or other persons who are the legal representatives of minors (18 years and older), who are obliged to continuously monitor the behavior of minors on the territory of the aqua complex and thermal complex , and compliance with the established rules of the spa center. Children between the ages of 14 and 18 are allowed to stay on the territory of the SPA until 22:00 only accompanied by their parents or other persons who are the legal representatives of minors (18 years and older), who are obliged to continuously monitor the behavior of minors on the territory of the aqua complex and of the thermal complex, and compliance with the established rules of the spa center.
1.5. Children under 3 years old can visit the aqua and thermal complex only with a special swim diaper.
1.6 Employees of the AMBER SPA have the right to ask for an identity card to identify the age of the visitor.
1.7. Access to the spa center for guests staying at the Kaiserhof Hotel is provided on a complimentary basis daily from 07:00 to 16:00 (excluding Sanitary Days, according to the approved schedule for the current year).
1.8. Spa treatments are available only to persons over 18 years of age.
1.9. If you are delayed for a procedure you have booked, the duration of that procedure may be reduced by the duration of your delay.
1.10. Spa center visitors are served on the basis of the Service Agreement, the offer of which is posted at the reception desk of the spa center for review. At the same time, an unconditional confirmation of acceptance of the terms of the offer - acceptance by the visitor is payment for the services of the spa center.
1.11. The Spa Center operates in accordance with the opening hours, information about which is posted at the entrance to the Spa Center and on the official Internet sites (website www.amberspa.ru and website https://kaiserhof-hotel.com/). At the same time, the general opening hours of the spa center and the opening hours of individual areas of the spa center (aqua complex, thermal complex, fitness studio, massage rooms, etc.) may differ and change.
1.12. Spa center AMBER SPA monthly stops providing services for the period of maintenance and scheduled sanitization, according to the schedule approved for the current year.
2. RIGHTS OF VISITORS
2.1. The visitor has the right:
2.1.1. Visit the spa in accordance with these Rules.
2.1.2. visit the aqua complex, thermal complex, solarium and fitness studio of the spa center only after paying for these services.
2.1.3. inform the Administration of the spa center about all the shortcomings in the spa center, poor-quality service and express your wishes for improving its work.
2.1.4. to use in accordance with the established procedure individual lockers for storing things located in the locker room.
2.1.5 deposit valuables for the duration of your stay in the spa in a safe deposit box located at the reception of the spa.
2.1.6. make payments for services rendered in the manner prescribed by these Rules.
3. RESPONSIBILITIES OF VISITORS
3.1. Visitors must comply with the following requirements:
3.1.1 Show ID to a spa employee to verify age.
3.1.2. Familiarize yourself with these Rules.
3.1.3. Observe the rules of public order, behave respectfully towards other visitors, the staff of the spa center, and not take actions that may endanger the life and health of others.
3.1.4. Comply with the Rules for visiting the spa center, safety regulations, fire safety, sanitary and hygienic requirements, comply with the requirements of the spa center staff.
3.1.5. Monitor the implementation of these Rules for visiting the spa center, safety regulations, fire safety, sanitary and hygienic requirements, compliance with the requirements of the spa center staff by persons under the age of 18, accompanied by a visitor.
3.1.6. Visitors booked for a spa treatment are required to fill out an Individual Guest Card before the start of the treatment.
3.1.7. Report to the Spa Administration about all dangerous situations and objects that may threaten the safety of people in the Spa.
3.1.8. Return locker keys, used towels and bathrobes upon leaving the spa.
3.1.9. Comply with the total time spent in the spa in accordance with its opening hours.
3.1.10. Observe the following sanitary and hygienic requirements when visiting the aqua complex and thermal complex:
- check out outerwear in the cloakroom and enter the spa using shoe covers;
- Visitors must bring with them: a bathing suit, a cap, rubber slates for the wet area, hygiene items;
- hygiene items should only be in unbreakable containers (plastic, polyethylene, etc.) The use of hygiene items in glass containers is prohibited;
- In the absence of a bathing suit, rubber slates and the ability to remove long hair (form a bun with an elastic band or hairpin, use a bathing cap), visitors are not allowed to visit the aqua complex and thermal complex;
- take a thorough shower before visiting the spa for 3-5 minutes;
3.1.11. Spa visitors are obliged to take care of the property of the spa, preventing its damage or loss.
3.1.12 When leaving the spa, the visitor must return the key to the locker. There is no locker reservation service.
3.1.13. The visitor of the spa center is obliged to comply with all the requirements of the Administration of the spa center related to the security and compliance with the rules of conduct in the spa center.
4. VISITORS OF THE SPA CENTER ARE PROHIBITED:
4.1. Visit the spa center in the presence of medical contraindications for health reasons, in the presence of skin, infectious diseases, bleeding, in poor health.
4.2. Be in the spa center under the influence of alcohol, drugs or toxic substances.
4.3. Bring firearms and cold weapons, piercing and cutting objects, glass objects, explosive, flammable, poisonous and toxic substances, as well as gas cartridges to the spa center.
4.4. Bringing and consuming food and drinks at the spa.
4.5. Smoking (including electronic cigarettes and steam hookahs).
4.6. Throw foreign objects into the pool and spa area.
4.7. To make noise, to speak obscenely, to behave defiantly.
4.8. Use in the shower, located in the thermal zone, detergents, perfumes and other liquids in glass containers.
4.9. Rub cosmetic products (creams, ointments, etc.) into the skin before visiting the aqua complex and thermal complex.
4.10. Independently perform any cosmetic procedures in the premises of the thermal complex of the spa center (peeling, applying other cosmetics, etc.).
4.10. Walk barefoot in the spa.
4.11. Take photos and videos without the permission of the spa administration.
4.12. Enter service and technical premises.
4.13. Touch, turn on, turn off and adjust any engineering equipment.
4.14. Pour water on the stoves in the bathhouses, as well as add flavorings.
4.15. Perform acts of an intimate sexual nature in the territory of the spa center.
4.16. Giving false distress signals.
When establishing prohibitions and recommendations, the Administration of the spa center proceeds solely from the need to ensure the safety of visitors in the spa center.
5. REQUIREMENTS AND CONDITIONS OF MEDICAL CONTROL
5.1. The visitor is obliged to independently assess the state of his health when using any services of the spa center and take into account any health conditions that are contraindications for using the services of the spa center.
5.3. Before starting the spa treatment, the visitor is obliged to fill out an individual guest card with his own hand.
5.3. Responsibility for any negative consequences, including harm to health, caused as a result of the visitor's improper assessment of his/her health status and / or due to the fact that the visitor used the services of the spa center despite the existing contraindications for health reasons, is solely the visitor.
5.4. Responsibility for the health and life of children (under the age of 18) on the territory of the SPA center is borne by parents and legal representatives or other adult accompanying persons.
5.5. Please note that there is no lifeguard service at the spa. We do not recommend that you use the bowl of the air massage pool for relaxation if you do not have the skills to be in the water.
6. ATTENTION! FOR THE PURPOSES OF SAFETY, THE ADMINISTRATION OF THE SPA CENTER HAS THE RIGHT TO REFUSE THE PROVISION OF SERVICES TO THE VISITOR:
6.1. Having pronounced signs of infectious, skin and other diseases that prevent visiting the spa center.
6.2 Having pronounced signs of alcohol, narcotic, toxic intoxication.
6.3 Violating public order, endangering the life, health and rest of other visitors, failing to comply with the requirements of these Rules for Visiting the Spa Center.
6.4 Refusing to present identification to identify the legal age for spa services.
6.5. In case of violation of the requirements of these Rules and failure to respond to the reasonable requirements of the Spa Administration, the visitor may be removed from the territory of the Spa by security staff or a representative of the Spa Administration without compensation for the cost of services paid by him.
7. RULES FOR VISITING THE FITNESS STUDIO OF THE SPA CENTER
In addition to the general rules for visiting the spa center, the visitor must comply with the Rules for visiting the AMBER SPA fitness studio.
8. RULES FOR VISITING THE AQUA COMPLEX OF THE SPA CENTER
In addition to the general rules for visiting the spa center, the visitor must comply with the Rules for visiting the AMBER SPA aquacomplex.
9. REGULATIONS FOR VISITING THE THERMAL SPA CENTER
In addition to the general rules for visiting the spa, the visitor is obliged to follow the rules for visiting the thermal complex AMBER SPA.
10. RULES FOR ATTENDING THE SOLARIUM OF THE SPA CENTER
In addition to the general rules for visiting the spa center, the visitor is obliged to follow the rules for visiting the AMBER SPA solarium.
11. OTHER TERMS
11.1. The fact of paying for a ticket or purchasing a subscription to visit the aqua complex and thermal complex, training in a fitness studio, tanning session in a solarium, as well as any other service provided by the spa center means that the spa visitor is familiar with these Rules.
11.2. For the safety of valuables, money, jewelry and documents left in the wardrobe, bathrobes and individual lockers in the locker room, the Administration of the spa center is not responsible, unless such valuables were transferred to the Administration of the spa center for storage in a safe, located at the spa reception.
11.3. In the event of emergency situations caused by circumstances for which the spa center is not responsible, as well as situations caused by the actions of public utilities for seasonal, preventive and emergency work, if these situations impede the quality of services, the Administration of the spa center has the right to unilaterally suspend the provision of services until the specified circumstances (situations) cease to exist.
11.4. If the actions of the visitor have caused property damage to KAISERHOF, the company has the right to claim damages. Upon the fact of damage, a statement is drawn up, which is signed by a commission consisting of employees of KAISERHOF s.r.o. and the visitor who caused the damage. The act indicates the amount of damage, according to the price list of the property or according to the market value of work to eliminate the damage. If the visitor refuses to sign the act, a corresponding entry is made in it in the presence of at least two witnesses.
If the damage is caused by minors under the age of 18, compensation for damage is carried out in the manner prescribed by applicable law, by their legal representatives.
Dear visitors, we ask you to follow these Rules, and your emotions from the rest will be only positive!